Privacy Policy

1. Introduction

KKPtrash Cleanout Services LLC (“we,” “us,” or “our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and payment services powered by Stripe. By using our website, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, billing address, and any other details you provide when booking a service or contacting us.
• Payment Information: When you complete a booking, Stripe processes your credit or debit card details. We do not store full card numbers, CVV codes, or other sensitive payment credentials on our servers. Stripe handles all payment processing in accordance with PCI DSS standards.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and other diagnostic data collected automatically when you browse our website.
• Service Details: Information about the property or job site address, service type, and scheduling preferences you provide during booking.

3. How We Use Your Information

We use your information to:

• Process and confirm your service bookings
• Process payments securely through Stripe
• Communicate with you about your appointment, quote, or inquiry
• Send service updates, invoices, and follow-up communications
• Improve our website and customer experience
• Comply with legal obligations and resolve disputes

4. Payment Processing — Stripe

All payments on our website are processed securely by Stripe, Inc. When you enter payment details, they are transmitted directly to Stripe using industry-standard encryption (TLS/SSL). Stripe is a certified PCI Service Provider Level 1, the most stringent level of certification available in the payments industry.

KKPtrash Cleanout Services LLC does not store, process, or transmit your full card number. We only receive confirmation of payment success, the last four digits of the card, and the expiration date for reference purposes. For more details on how Stripe handles your data, please review the Stripe Privacy Policy.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With Stripe for payment processing, and with trusted third-party providers who assist in operating our website or conducting our business (e.g., hosting, email delivery), under strict confidentiality agreements.
• Legal Requirements: If required by law, court order, or government regulation, or to protect our rights, property, or safety.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes using secure server infrastructure, encrypted data transmission, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Payment-related records are retained for tax and accounting purposes in accordance with applicable regulations.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at kkptrashcleanout@gmail.com. We will respond within a reasonable timeframe.

9. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete the information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: